When creating aligned messages, have an external message for the organization, but also have a specific message for the customers that matter the most. In creating these communications, pull your sales team in close to listen to their concerns as voiced to them by your customers, and include these concerns in your response plans. Provide frequent and timely communications to your employees and customers to manage expectations for delivery of goods and services. Align messages, and equip your front-line sales and service personnel Planning will serve you well in the days to come.Ģ. Create plans to move meetings online using audio and video conference collaborations, and proactively and positively set the tone for meetings. Efforts to train and implement cross-functional work partners will ensure continuity of your business and your commitments to customers. Plan now to ensure continuity in business operationsĬreate a plan to manage the inevitable and unplanned sick leave of employees.Here are three tips to implement today to establish a “keep calm and carry on” mindset for your business and how you serve your customers. Our leadership and behavior have the potential to define an organization, to send its customers spinning, to disrupt its stock, its profitability, and its market share.
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